Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. Meet in any city. You have forcibly taken 2 months` rent without informing us with the details of the deposit card. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. How did you work around that? . Go to this page in your computer's web browser. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. I wanted to thank you for your help. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. I couldnt see your email address or Regus account reference in your message. Yes, we do get it back, however for a small business this is substantial amount. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. I was using virtual office space. And, therefore continuing the membership is not possible anymore. I have enclosed the cancellation fee with this letter. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Best regards, I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Thanks again for everything I will be happy to recommend your services! Is that price point per person? We may have received incorrect data. Man, that would be dirty. Our invoices are due on the payment date that is displayed on them. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. I have been charged for restoration fees even though the office was not restored at the time of my move in. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. Its an automated process. Press J to jump to the feed. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Save my name, email, and website in this browser for the next time I comment. I paid for the service up until that point. Connecting your device to a video conferencing-enabled meeting room. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality See real-time availability and secure your desk or office on the day or on the move. What actually are you reasons? I didn't know if the transaction actually went through. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. Building issues almost daily, with zero empathy for the tenants of their spaces. Do not do business with this company. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. We appreciate your business. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. We had to request our retainer (deposit) of over $6000 at the end of our lease. Regus received the letter and allowed me to cancel my agreement with them! I have immediately escalated your comments to the relevant teams and it has been confirmed that the issues have been resolved. I hope youll continue to serve more and more people and make their life happy and prosperous. Regus Online Account. Guide to the DragonPass lounge membership program. Hi Hannah, Im sorry if you felt the need to escalate this. It shows 16 British Pounds per top-up for me. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Michelle Spire Pricing and eligibility depends on the lounge operator. This is a very unprofessional way of handling the situation as this concerns health and safety. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Please email me at lorraine.brule@regus.com with your company name and details and Ill make sure youre quickly assisted. If your home club is open, your best source of billing or membership information is to contact them directly . It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Frustrated I shut down the second account as well. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. I would love to help further but havent been able to identify your account. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. Troubleshooting common issues with Solstice Conference. In the next paragraph, you should ask the authority for confirmation of cancellation. DO NOT TRUST THESE FRAUDSTERS It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. I understand and appreciate that youre disappointed, and would really like to help. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. Shut it down because I didn't need it anymore. Michelle Spire I stayed with regus for a few years, everything is good despite the high price until I decided to cancel We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. Im sorry if you felt the need to escalate this. The quality of Regus office space is good and available services/appliances were reliable. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Assistant Global Customer Service at Regus. This review was chosen algorithmically as the most valued customer feedback. Cookies Policy Im sorry if you felt the need to escalate this. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Company Name: Carrie Jaffe or Accurate Assessments of San Diego Thank you for setting up this process for me. Is calling them the only way to do this or is there a way to do it online or via the app? Not sure if I can change the currency in the app. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. Today Sandra replied to my messages on both message boards and via email. Access our extensive global network of business lounges, coworking areas, or office spaces. Global Customer Service at Regus. Restoration Fee - $290 ($3.50 per square foot) I found someone. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Please remember that the retainer is refundable at the end of your agreement. We can assure you that our teams are always happy to help. Let us find the workspace that`s right for you and your team. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. You need to enter CC details for Dragonpass, but not necessarily MyRegus. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. Its perfect in my city (located in central, just besides shopping mall, place is clean and facilities are extremely good). However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Lorem ipsum dolor sit amet, consectetur adipiscing elit. i made an account a day ago and i tried contacting them to cancel my account. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Required fields are marked *. They charge your card for amounts more than stipulated on invoices! Were clear about this from day one. I have a Regus lease and have been trying to cancel the agreement for the past two months. CONSUMER BEWARE! Kind regards, Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. This could be due to your account details needing to be updated. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. How to stop regus from harassing me? With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. Regus is extremely recommended if you want to lose your hard earned money. The answer is: it depends who you ask. According to the contract terms, the last date of my membership with you is on {the date}. Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. It should have been very easy to secure me as an advocate for the company. I refused to pay for a service that their system just added to my account until this issue was resolved. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Thanks for the heads up on this. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. Required fields are marked *. When you sign up for a monthly experience, you are assured that you can cancel anytime. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. I look forward to receiving more information from you. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. This is for your convenience and in order to avoid any unwanted interruptions in service. i want to cancel they said i cannot. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. They reference their terms and conditions and just continue to charge me month after month. Update: a big thanks to the Luton branch who actually decided to look into my account further. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. We have tried to explain how our agreements work. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full This comment was posted by a verified customer. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. I only know that I will go TO THE END OF THE EARTH to recoup this cost. Best regards, All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. I replied that the only solution I will accept is for the contract to be canceled and the money returned. This does not apply to contract's renewal or expansion. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Where appropriate, well also take steps to prevent the situation from happening again. Deplorable behavior by Dr. Carrie Jaffe. And that`s not the case. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Most, if not all, companies have an internal collections department or utilize a third party. And, therefore continuing the membership is not possible anymore. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. I entered card for both. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. Thanks for your services, we will make sure we don't recommend you and take our business else where. I look forward to receiving more information from you. You're going to be billed for an entire year. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. My membership number is XXX-0000-11111-0000. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). but when u need support / CS to talk and solve ur problems its literally non existant. Fully equipped spaces for gatherings of any size. Unfortunately, on this occasion we were unable to provide it and for this we apologise. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated.
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how to cancel regus membership